Refund policy

At Custom Car Seat Covers, all seat covers are custom-made to fit your specific vehicle’s make, model, and year. While these products are produced to order, we are committed to ensuring every customer is fully satisfied with their purchase.

This policy outlines the conditions under which returns, cancellations, exchanges, and refunds may be requested, and how to initiate the process.

Return Window Based on Delivery Date

Return eligibility is based on the delivery date, not the purchase date. You may return any item for any reason within 30 calendar days from the date your order was marked as delivered.

This ensures you have sufficient time to inspect and decide whether the product meets your needs.

Eligible Scenarios for Returns or Refunds

1. Cancelling an Order

• You may request cancellation within 24 hours of purchase, before production begins.

• After production starts, cancellations are not permitted, but you may still return the item once received within the 30-day return window.

How to Cancel:
Email sales@customcarseatcovers.com with your order number and “Order Cancellation” in the subject line.

2. Damaged on Arrival

If your item arrives visibly damaged (e.g. torn material, scratches, packaging damage):

• Contact us within 7 days of delivery.

• Include clear photos of the packaging and product damage.

• Resolution: We will offer a full replacement or refund, depending on the severity of the damage.

3. Faulty Manufacturing or Product Defect After Use

If your product fails due to a manufacturing defect (e.g. split seams, faulty stitching, material breakdown):

• You are covered under a one-year warranty from the date of delivery.

• Submit your claim by email with photos of the defect and a description of how it occurred.

• Resolution: We will offer repair, replacement, or a full refund depending on the situation and inspection.

4. Received the Wrong Product

If we shipped an incorrect item or size due to a fulfillment error:

• Contact us within 30 days of delivery.

• Provide photos of the product you received.

• Resolution: We will ship the correct item at no extra cost, or issue a full refund.

5. Change of Mind

You may return your order for any reason, including change of mind, design preferences, or incorrect vehicle selection, provided it is within the 30-day return window.

• The product must be returned in its original condition and packaging.

• Return shipping costs for change-of-mind returns are the responsibility of the customer.

6. Exchange Requests

Exchanges are permitted for any item returned within the 30-day window, subject to product availability.

• For manufacturing defects or fulfillment errors, return shipping is free.

• For change-of-mind exchanges, the customer covers return shipping.

How to Initiate a Return or Claim

Step 1: Contact Us First
Email sales@customcarseatcovers.com with the subject line:
“Return Request – Order #[Your Order Number]”

Step 2: Provide the Following Details

• Full name and order number

• Date of delivery (from tracking or delivery confirmation email)

• Clear photos of the item and any issue (if applicable)

• Brief explanation of the reason for return

• Optional: video if the issue is hard to capture in a photo

Step 3: Wait for Return Approval
We will respond within 2 business days with:

• Instructions for returning the item

• Return shipping address

• A prepaid return label if the return is due to our error

Step 4: Return the Item
The item must be returned before a refund or replacement is issued. We will provide clear instructions including the return address.

We only issue refunds to the original payment method. Store credit or gift cards may be offered as an alternative upon request.

Contact Details

Email: sales@customcarseatcovers.com
Phone (USA/Canada): +1 844 606 2433
Phone (Australia): +61 423 461 472

Business Address:
5709 Kennedy Highway
Mareeba, QLD 4880
Australia

Business hours: Monday–Saturday, 9:00 AM to 5:00 PM AEST